Terms & Conditions

Terms and Conditions

§1 Basic Provisions

(1) The following terms and conditions apply to all contracts concluded between you as the customer and us, Lavloé, via our online store at https://lavloe.com, unless otherwise expressly agreed. We do not recognize any terms used by you that deviate from or contradict these provisions, unless expressly approved by us.

(2) For the purposes of these terms, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business, or profession.

§2 Conclusion of Contract

(1) The subject matter of the contract is the sale of goods.

(2) By listing a product in our online store, we make a binding offer to conclude a purchase contract under the conditions specified in the product description.

(3) The contract is concluded via the online shopping cart system as follows:
Products selected for purchase are placed in your "shopping cart." You can access the cart and make changes at any time via the navigation bar.

By clicking the checkout button and entering your personal information, shipping address, and payment method, the system will display a final summary of your order.

If using an express payment method (e.g., PayPal, Amazon Pay, Klarna), you may be redirected to the external provider to complete the transaction. After completing payment or being redirected back to our site, you will receive a final order overview.

Before placing the order, you may review, edit, or cancel at any point.
By clicking the order button (e.g. “Buy now,” “Complete order,” or similar wording), you accept our offer and a legally binding contract is formed.

(4) Any request for a custom offer sent via email is considered non-binding. We will send a binding offer via text (e.g., email), which you may accept within five days, unless stated otherwise.

(5) Order processing and all necessary contract-related communication is carried out via email — some of it automated. Please ensure your email address is correct and that our emails are not blocked by spam filters.

§3 Special Terms for Payment Methods

(1) SOFORT / Instant Bank Transfer
Payments using SOFORT are processed via Sofort GmbH (Theresienhöhe 12, 80339 Munich, Germany), part of Klarna Group (Klarna Bank AB (publ), Sweden). Use requires an online banking account. Further details: https://www.klarna.com/sofort

(2) Klarna Payments
In cooperation with Klarna Bank AB (publ), we offer the following payment options:

  • Pay Later (Invoice)

  • Pay in Installments

Use of Klarna payment methods may require a credit check. For more info, see Klarna’s terms:
Austria
Germany
https://www.klarna.com/at

(3) PayPal / PayPal Checkout
If you select PayPal or PayPal Checkout, payment is processed via PayPal (Europe) S.à.r.l. et Cie, S.C.A., Luxembourg. Available payment types and terms are shown during checkout. Learn more at https://www.paypal.com.

Returns Exception for Cosmetic Products

Due to hygiene regulations, returns of cosmetic products are not accepted. Opened or used items cannot be resold and hygiene standards cannot be guaranteed. Thank you for understanding that cosmetic products are non-returnable.

§4 Right of Retention / Retention of Title

(1) You may exercise a right of retention only if it relates to the same contract.

(2) Goods remain our property until full payment has been received.

§5 Warranty

(1) Statutory warranty rights apply.

(2) As a consumer, please inspect the goods upon delivery for completeness, obvious defects, or damage. Inform us and the shipping provider of any issues as soon as possible. Your warranty rights remain unaffected if you do not.

(3) If any product feature deviates from objective legal standards, such a deviation shall only be valid if explicitly agreed with you before purchase.

§6 Governing Law, Place of Fulfillment & Jurisdiction

(1) Austrian law shall apply. For consumers, this choice of law only applies if it does not deprive them of mandatory protections under the law of their country of residence.

(2) Place of performance and exclusive jurisdiction is our registered office, provided you are a merchant or legal entity under public law, or your habitual residence is outside the EU.

(3) The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.